ACV audit
Every insurer valuation is checked line by line: comparables, options, mileage and condition adjustments. You see what's wrong and what the vehicle should be worth.
Total Loss Recovery for Auto Lenders
When a financed vehicle is declared a total loss, the insurer’s valuation determines the payout applied toward the loan. LossDesk reviews each valuation, challenges low offers, invokes the appraisal clause when appropriate, and helps pursue any remaining eligible deficiency through the GAP claim process.
Illustrative example. Figures are not from a real claim.
Insurer valuation reports miss options, pick weak comparables and over-deduct for condition. Every dollar they leave out becomes part of the deficiency, and it either lands on the GAP claim or gets charged off.
Disputing a valuation takes time most loss mitigation teams don't have: reading the report, finding the errors, chasing the adjuster, and knowing when to invoke appraisal. So the settlement gets accepted and the loss gets booked.
Every insurer valuation is checked line by line: comparables, options, mileage and condition adjustments. You see what's wrong and what the vehicle should be worth.
When negotiation stalls, LossDesk prepares the borrower's e-sign packet and a licensed SnapClaim appraiser takes the claim through appraisal, all the way to the signed award.
Once the settlement is final, the GAP claim is filed on the remaining balance, with product cancellations and refunds tracked so the shortfall is right the first time.
One team works the claim from the day it's opened to the day it closes, including the appraisal itself. Your team stays in the loop without doing the legwork.
First-party and third-party claims take different routes. LossDesk picks the right one at intake, so nothing stalls waiting for someone to decide.
The total loss comes in with the loan, the policy and any GAP or ancillary products attached.
The insurer's report is reviewed for errors and compared against an independent value.
The adjuster gets the findings and a SnapClaim report. Third-party claims refile first-party when collision coverage exists.
If the offer is still low, the clause is invoked and tracked through to umpire and signed award.
The final settlement posts, the GAP claim is filed on the remainder, and the file closes.
Your team sees each claim's stage, what's waiting on whom, and every document and deadline. Ava, the AI LossDesk assistant, handles the routine work and hands you the decisions.
Ava never accepts an offer, signs a document, discusses a balance with a borrower, or contacts a borrower without consent.
Most recovery tools stop at the dispute letter. LossDesk is built on SnapClaim, an auto appraisal company that already handles valuation and appraisal clause reports on real claims. When a claim goes to appraisal, it stays with the same team that found the errors.
The borrower is the named insured, so the borrower invokes it. LossDesk prepares the e-sign packet with the demand letter and authorization, and you choose whether it goes out from your team or from the borrower.
If the borrower has collision coverage, the claim is refiled first-party so appraisal is available. Without it, LossDesk negotiates with the at-fault carrier and escalates to the state insurance department when needed.
Only with consent, and only for what the claim needs, like signing the appraisal packet. Balances are never discussed with borrowers.
Book a demo and walk us through how your team handles total losses today. We'll show you where LossDesk fits and set up the portal around your process.
Ready to see it in production? Most deployments go from signed SOW to production in 30–60 days.